Contact Information
You may contact us at anytime with questions and comments about our collection and use of Personal Data and your rights and choices regarding Personal Data by email or post.
<div style="display:grid;gap:20px;margin-top:12px"><div><p style="font-weight:700;color:#0d0d0d;margin:0 0 4px;font-size:15px">Email</p><p style="color:#334055;margin:0"><a href="mailto:innovators@gocomply.ai" style="color:#d205bd;text-decoration:none;font-weight:600">innovators@gocomply.ai</a></p></div><div><p style="font-weight:700;color:#0d0d0d;margin:0 0 4px;font-size:15px">Postal Address</p><p style="color:#334055;margin:0;line-height:1.7">Cross Pacific Global Inc.<br>Attn: ComplyAi Global Privacy<br>16192 Coastal HWY<br>Lewes, DE 19958</p></div></div><ul class="aac-vlist" style="margin-top:24px"><li><strong>Service providers.</strong> We may use analytics service providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support.</li><li><strong>Social Networking Services connected to the Services.</strong> If you provide any of your account credentials to any Social Networking Services to us or otherwise sign in to the Services through a third-party site or service (including a Social Networking Service), you understand some content and/or information in those accounts may be transmitted into your account with us.</li><li><strong>Advertising partners.</strong> We may receive information about you from some of our service providers who assist us with marketing or promotional services related to how you interact with our websites, platforms, applications, products, services, advertisements, or communications.</li></ul><p style="color:#334055;font-size:14px;line-height:1.7;margin:24px 0 0">Policy directs or allows you to email us, you may do so at the email address above and your inquiry will be forwarded to the relevant Data Protection Officer, Data Privacy Officer, or other appropriate personnel based on the nature of your inquiry and your location.</p>
What this Privacy Policy Covers
This Privacy Policy covers how we treat Personal Data that we gather when you access or use the Services. "Personal Data" means any information that identifies or relates to a particular individual and also includes information referred to as "personally identifiable information" or "personal information" under applicable data privacy laws, rules, or regulations. This Privacy Policy does not cover the practices of companies we do not own or control or people we do not manage. If you are using the Services as an authorized user of an employer, entity or organization that is ComplyAi's customer, that organization determines and is responsible for its own policies regarding the collection, storage, modification, sharing, and access to your Personal Data.
Sources of Personal Data
We collect Personal Data about you from you when (i) you provide such information directly to us including when you register for an account, send us an email, input data or information through the Services, post information or other content through the Services, and (ii) when Personal Data about you is automatically collected in connection with your use of the Services including through the use of linked accounts and data feeds. When you purchase products or services from or through the Services we require billing and payment information and certain additional Personal Data including A. Personal Identifiers as defined below.
<p style="color:#334055;font-size:14px;line-height:1.7;margin:12px 0">We also collect Personal Data about you from third parties ("Third Parties"). Third Parties that share your Personal Data with us may include:</p><ul class="aac-vlist"><li><strong>Service providers.</strong> We may use analytics service providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support.</li><li><strong>Social Networking Services connected to the Services.</strong> If you provide any of your account credentials to any Social Networking Services to us or otherwise sign in to the Services through a third-party site or service (including a Social Networking Service), you understand some content and/or information in those accounts may be transmitted into your account with us.</li><li><strong>Advertising partners.</strong> We may receive information about you from some of our service providers who assist us with marketing or promotional services related to how you interact with our websites, platforms, applications, products, services, advertisements, or communications.</li></ul>
Categories of Personal Data We Collect
The following chart details the categories of Personal Data that we collect and have collected over the past twelve (12) months. Throughout this Privacy Policy, we will refer back to the categories of Personal Data listed in this chart (for example, Category A. "Personal identifiers").
<div style="display:grid;grid-template-columns:1fr;gap:14px;margin-top:12px"><div style="border:1px solid #e2e7f0;border-radius:10px;padding:18px 20px;background:#ffffff"><p style="font-weight:700;color:#0d0d0d;margin:0 0 6px;font-size:15px">A. Personal identifiers</p><p style="color:#334055;margin:0 0 8px;font-size:14px;line-height:1.6">Real name, username or similar identifier, phone numbers, IP Address and Device ID when connected to the Internet.</p><p style="color:#6b7280;font-size:12px;margin:0;font-family:ui-monospace,Menlo,monospace;letter-spacing:.04em">Source: You / Third Parties</p></div><div style="border:1px solid #e2e7f0;border-radius:10px;padding:18px 20px;background:#ffffff"><p style="font-weight:700;color:#0d0d0d;margin:0 0 6px;font-size:15px">B. Contact information</p><p style="color:#334055;margin:0 0 8px;font-size:14px;line-height:1.6">Home and/or business address, email address, and telephone numbers.</p><p style="color:#6b7280;font-size:12px;margin:0;font-family:ui-monospace,Menlo,monospace;letter-spacing:.04em">Source: You / Third Parties</p></div><div style="border:1px solid #e2e7f0;border-radius:10px;padding:18px 20px;background:#ffffff"><p style="font-weight:700;color:#0d0d0d;margin:0 0 6px;font-size:15px">C. Profile and usage information</p><p style="color:#334055;margin:0 0 8px;font-size:14px;line-height:1.6">Username and password, order and browsing history, your interests, feedback, survey responses, information about how you use the Services, and your preferences including your communications and marketing preferences.</p><p style="color:#6b7280;font-size:12px;margin:0;font-family:ui-monospace,Menlo,monospace;letter-spacing:.04em">Source: You / Third Parties</p></div><div style="border:1px solid #e2e7f0;border-radius:10px;padding:18px 20px;background:#ffffff"><p style="font-weight:700;color:#0d0d0d;margin:0 0 6px;font-size:15px">D. Customer records identified by state law</p><p style="color:#334055;margin:0 0 8px;font-size:14px;line-height:1.6">Including the California Customer Records statute (Cal. Civ. Code §1798.80(e)) - bank account, routing number, credit or debit card number, driver license or other government identification information. We do not store bank card details; payments are processed by third parties.</p><p style="color:#6b7280;font-size:12px;margin:0;font-family:ui-monospace,Menlo,monospace;letter-spacing:.04em">Source: You / Third Parties</p></div><div style="border:1px solid #e2e7f0;border-radius:10px;padding:18px 20px;background:#ffffff"><p style="font-weight:700;color:#0d0d0d;margin:0 0 6px;font-size:15px">E. Transaction data</p><p style="color:#334055;margin:0 0 8px;font-size:14px;line-height:1.6">Payment details, products and services you have accessed or used through the Services. We do not store bank card details; payments are processed by third parties.</p><p style="color:#6b7280;font-size:12px;margin:0;font-family:ui-monospace,Menlo,monospace;letter-spacing:.04em">Source: You / Third Parties</p></div><div style="border:1px solid #e2e7f0;border-radius:10px;padding:18px 20px;background:#ffffff"><p style="font-weight:700;color:#0d0d0d;margin:0 0 6px;font-size:15px">F. Protected classification characteristics</p><p style="color:#334055;margin:0 0 8px;font-size:14px;line-height:1.6">Under state or federal law - age, race, national origin, citizenship, sex, marital status.</p><p style="color:#6b7280;font-size:12px;margin:0;font-family:ui-monospace,Menlo,monospace;letter-spacing:.04em">Source: You / Third Parties</p></div><div style="border:1px solid #e2e7f0;border-radius:10px;padding:18px 20px;background:#ffffff"><p style="font-weight:700;color:#0d0d0d;margin:0 0 6px;font-size:15px">G. Internet or other similar network activity information</p><p style="color:#334055;margin:0 0 8px;font-size:14px;line-height:1.6">Browsing, search, interaction history within the ComplyAi Platform, IP Address and Device ID when connected to the Internet, URLs from websites you visit before and after using the Services, software and hardware attributes, IDFA and/or Advertising IDs, browser type and version.</p><p style="color:#6b7280;font-size:12px;margin:0;font-family:ui-monospace,Menlo,monospace;letter-spacing:.04em">Source: You</p></div><div style="border:1px solid #e2e7f0;border-radius:10px;padding:18px 20px;background:#ffffff"><p style="font-weight:700;color:#0d0d0d;margin:0 0 6px;font-size:15px">H. Geolocation data</p><p style="color:#334055;margin:0 0 8px;font-size:14px;line-height:1.6">Physical location.</p><p style="color:#6b7280;font-size:12px;margin:0;font-family:ui-monospace,Menlo,monospace;letter-spacing:.04em">Source: You / Third Parties</p></div><div style="border:1px solid #e2e7f0;border-radius:10px;padding:18px 20px;background:#ffffff"><p style="font-weight:700;color:#0d0d0d;margin:0 0 6px;font-size:15px">I. Business information</p><p style="color:#334055;margin:0 0 8px;font-size:14px;line-height:1.6">Business email, business entity filings, corporate affiliations, business associates, business phone number, and similar data.</p><p style="color:#6b7280;font-size:12px;margin:0;font-family:ui-monospace,Menlo,monospace;letter-spacing:.04em">Source: You / Third Parties</p></div><div style="border:1px solid #e2e7f0;border-radius:10px;padding:18px 20px;background:#ffffff"><p style="font-weight:700;color:#0d0d0d;margin:0 0 6px;font-size:15px">J. Professional or employment-related information</p><p style="color:#334055;margin:0 0 8px;font-size:14px;line-height:1.6">Current and past job history if users choose to provide.</p><p style="color:#6b7280;font-size:12px;margin:0;font-family:ui-monospace,Menlo,monospace;letter-spacing:.04em">Source: You / Third Parties</p></div><div style="border:1px solid #e2e7f0;border-radius:10px;padding:18px 20px;background:#ffffff"><p style="font-weight:700;color:#0d0d0d;margin:0 0 6px;font-size:15px">K. Non-public education information</p><p style="color:#334055;margin:0 0 8px;font-size:14px;line-height:1.6">Per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99). Education background if users choose to provide.</p><p style="color:#6b7280;font-size:12px;margin:0;font-family:ui-monospace,Menlo,monospace;letter-spacing:.04em">Source: You / Third Parties</p></div><div style="border:1px solid #e2e7f0;border-radius:10px;padding:18px 20px;background:#ffffff"><p style="font-weight:700;color:#0d0d0d;margin:0 0 6px;font-size:15px">L. Age or date of birth</p><p style="color:#334055;margin:0 0 8px;font-size:14px;line-height:1.6">Age, date of birth.</p><p style="color:#6b7280;font-size:12px;margin:0;font-family:ui-monospace,Menlo,monospace;letter-spacing:.04em">Source: You / Third Parties</p></div><div style="border:1px solid #e2e7f0;border-radius:10px;padding:18px 20px;background:#ffffff"><p style="font-weight:700;color:#0d0d0d;margin:0 0 6px;font-size:15px">M. Special categories of data under the EU GDPR</p><p style="color:#334055;margin:0 0 8px;font-size:14px;line-height:1.6">Race, national origin.</p><p style="color:#6b7280;font-size:12px;margin:0;font-family:ui-monospace,Menlo,monospace;letter-spacing:.04em">Source: You / Third Parties</p></div></div>
Information Collected Automatically
We may track the data you see when using the Services and how you interact with our Websites and the ComplyAi Platform by automatically collecting certain information such as "Internet or other similar network activity information". To obtain such information, we may use web logs or applications that recognize your device and gather information about its online activity. We treat this information as Personal Data if we combine it with or link it to any of your information that otherwise is categorized as Personal Data. Otherwise, it is used in aggregate form only.
<p style="color:#334055;font-size:14px;line-height:1.7;margin:12px 0">The Services and emails we send you may use cookies and similar technologies such as pixel tags, web beacons, clear GIFs, and JavaScript (collectively, "Cookies") to enable our servers to recognize your web browser and tell us how and when you visit and use the Services, to analyze trends, learn about our user base and operate and improve the Services. A web beacon is an electronic file that usually consists of a single-pixel image. It can be embedded in a web page or in an email to transmit information. Generally, Cookies are small pieces of data — usually text files — placed on your computer, tablet, phone, or similar device when you use that device to visit the Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). We use the following types of cookies:</p><ul class="aac-vlist"><li><strong>Essential Cookies.</strong> Required for providing you with features or services you have requested, for example allowing you to log into secure areas or features of the Services. Disabling these Cookies may make certain features and services unavailable.</li><li><strong>Functional Cookies.</strong> Used to record your choices and settings regarding the Services, personalize content for you, greet you by name, maintain your preferences and recognize you when you return to the Services.</li><li><strong>Performance / Analytical Cookies.</strong> Used to help us understand how visitors use the Services by collecting information about the number of visitors, what pages are viewed, and how long visitors are viewing pages or features. For example, Google, Inc. uses cookies in connection with its Google Analytics services. You can opt out via <a href="https://tools.google.com/dlpage/gaoptout/" style="color:#d205bd;text-decoration:none">the Google Analytics Opt-out Browser Add-on</a>.</li><li><strong>Retargeting / Advertising Cookies.</strong> Used to collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you.</li></ul><p style="color:#334055;font-size:14px;line-height:1.7;margin:16px 0">You can decide whether or not to accept Cookies through your internet browser's settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies. You can also delete all Cookies that are already on your computer. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some of the Services and functionalities may not work. Because of our use of Cookies, the Services may not support "Do Not Track" requests sent from your browser.</p><p style="color:#334055;font-size:14px;line-height:1.7;margin:16px 0">How you manage your cookie settings, including deletion, may differ per browser. Please use the "Help" function in your browser and look in the "preferences" or "options" section of your browser's menu. To find out more information about Cookies, please visit <a href="https://www.allaboutcookies.org/" style="color:#d205bd;text-decoration:none">allaboutcookies.org</a>. If you want to disable cookies from specific parties, you can do so via <a href="https://www.youronlinechoices.com" style="color:#d205bd;text-decoration:none">youronlinechoices.com</a>.</p><p style="color:#334055;font-size:14px;line-height:1.7;margin:16px 0">We keep Personal Data contained in your cookies and obtained through the other tracking technologies confidential. We do not set any cookies outside of our Websites' domains. We also may partner with certain third parties to collect, analyze, and use some of the Personal Data described in this section. For example, we may allow third parties to set cookies or use web beacons on the Services or in email communications from ComplyAi. This information may be used for a variety of purposes, including analytics and online behavioral advertising.</p><p style="color:#334055;font-size:14px;line-height:1.7;margin:16px 0 0">We may also collect and store information (including Personal Data) locally on your device using mechanisms such as browser web storage (including HTML5) and application data caches.</p>
How We Use Your Personal Data
We process Personal Data to operate, improve, understand and personalize the Services. We use Personal Data for the following purposes:
<ul class="aac-vlist"><li>To meet or fulfill the reason you provided the information to us;</li><li>To communicate with you about the Services, including announcements, updates, offers, confirmations, security alerts, support and administrative messages, and other communications necessary to facilitate your use of and our operation of the Services;</li><li>To provide support and assistance for the Services;</li><li>To create and manage your account or user profiles maintained in connection with the ComplyAi Platform;</li><li>To personalize website content and communications based on your preferences, including targeted offers and ads served through the Services;</li><li>To process orders or other transactions;</li><li>To respond to user inquiries and fulfill user requests including opt-outs, data requests, deletions, and other interactions described in this Privacy Policy;</li><li>To improve and develop the Services, including testing, research, analysis and product development;</li><li>To protect against or deter fraudulent, illegal or harmful actions and maintain the safety, security and integrity of the Services;</li><li>To comply with our legal or contractual obligations, resolve disputes, and enforce our Terms of Use and any other agreements with you;</li><li>To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;</li><li>For any other purposes for which the information was collected as indicated above; and</li><li>For any other business purpose stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws, such as the California Consumer Privacy Act (the "CCPA").</li></ul><p style="color:#334055;font-size:14px;line-height:1.7;margin:16px 0">We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated, or incompatible purposes without providing you notice.</p><p style="color:#334055;font-size:14px;line-height:1.7;margin:16px 0 0">As noted in the list above, we may communicate with you if you have provided us the means to do so. For example, if you have given us your email address, we may send you promotional email offers or email you about your use of the Services. Also, we may receive a confirmation when you open an email from us, which helps us improve the Services. If you do not want to receive communications from us, please indicate your preference by emailing us.</p>
How We Share Your Personal Data
We disclose your Personal Data only for business purposes. We may disclose your Personal Data to service providers and other parties for the following business purposes:
<ul class="aac-vlist"><li>Auditing related to a current interaction and concurrent transactions, including counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards;</li><li>Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;</li><li>Debugging to identify and repair errors that impair existing intended functionality;</li><li>Short-term, transient use of Personal Data in connection with the Services that is not used by another party to build a consumer profile or otherwise alter your experience outside the current interaction;</li><li>Performing services on our behalf or in connection with the Services, including maintaining or servicing accounts, providing customer service, providing relevant recommendations and personalized user experience, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services;</li><li>Where the Services are purchased by an employer, entity or other organization, we may share your Personal Data — in particular utilization and access information — to assist the organization in managing its use of the Services;</li><li>Undertaking internal research for technological development and demonstration;</li><li>Undertaking activities to verify or maintain the quality or safety of a service or device that we own, manufacture, was manufactured for us, or control;</li><li>Social Networking Services, ad networks and media services, accounts, and platforms, if you intentionally interact with them through your use of the Services;</li><li>Third-party business partners who you access through the Services; and</li><li>Other parties authorized by you.</li></ul>